Refund policy

Return Policy

We want you to love your purchase. If for any reason you’re not completely satisfied, we’re here to help.

Returns

• Items may be returned within 30 days of delivery for a refund or store credit.

• To be eligible for a return, items must be unused, unworn, unwashed, and in their original packaging with tags attached.

• Proof of purchase (order number or receipt) is required.

Exchanges

• We offer exchanges for a different size or color, subject to availability (excludes socks and sweatbands).

• If the requested item is not available, you can choose store credit or a refund.

Non-Returnable Items

The following items are final sale and cannot be returned:

• Gift cards

• Discounted or clearance items

• Customized or personalized products

• Socks
• Sweatbands

Refunds

• Once your return is received and inspected, we’ll notify you of the status.

• Approved refunds will be issued to your original payment method within 5–10 business days.

Shipping Costs

• Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.

• Original shipping fees are non-refundable.

How to Start a Return

To initiate a return or exchange, please contact us at info@faxionpickleball.com with your order number and reason for return. We’ll provide instructions and a return shipping address.